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Terms & Conditions

The agreement between us
Cayman Cards (from here on known as ‘We’) must receive payment of your entire purchase before your order can be accepted.  Once payment has been accepted by us,
We will confirm acceptance of your order by e-mail to the e-mail address that you have specified.  It is your responsibility to check that your order is accurate and to give us all the information we need to complete the order.  We will send a further email to confirm dispatch of your order in due course. 

Price of the products
All prices shown on this website include VAT at the standard rate.  If we accept your order, the price will be as stated on the order form, although if the rate of VAT increases between the date of your order and the date of supply or delivery, we will add the necessary additional amount of VAT to the price of the Products.

Payment
Payment must be received in full before the order will be dispatched.  We accept payment via credit card, debit card and PayPal only.  We do not accept any other form of payment.

Shipping of orders
Subject to stock availability all orders received Monday to Friday before 3pm, will be dispatched to you the same or subsequent working day. We do not dispatch orders at the weekend or UK public holidays.  If we do not have sufficient stock to fulfil your order you will be contacted within 24 hours by email or telephone, and we may suggest a similar product as a substitute.

Standard Delivery (UK only)
Most UK orders will be sent via Royal Mail First class post.  For all orders, there is a small charge of £0.99 for postage and packaging costs.  All orders which equal or exceed £20.00 will be eligible for free shipping within the UK.  To acquire free shipping, you must select ‘Free Shipping’ on the Delivery Information page, under ‘Shipping Method’.  If you do not manually select this option, the standard Flat Rate shipping charge of £0.99 will be applied.

Please note that whilst Royal Mail aims to deliver first class items the next working day you should allow 2/3 working days for your order to arrive especially during busy times of the year.

For cards only, European orders are shipped at a minimum flat rate of £4.99 and a minimum flat rate of £6.95 to USA and Canada.

Cancellation by us
We reserve the right to cancel the contract between us if:
1 - We have insufficient stock to complete your order
2 - Any of the products ordered were listed at an incorrect price due to a typographical error
In the unlikely event that we do need to cancel your order, we will notify you via email as soon as possible.  We will issue a refund back to your credit card or Paypal account, or you will have the opportunity to select a replacement product.  We will not be obliged to offer any additional compensation for disappointment suffered.


Your right to cancel
You have the right to cancel your order with us at any time.  If the order has already been dispatched, please return the items to us in their original packaging and in a resalable condition, prior to any credit or refund being made to your account.

Returns
If you are not completely satisfied with your purchase, please use our contact form to email.  We will issue you with a returns code and send instructions on how to return items for a full refund or replacement. Please contact us within 14 days of the date of shipping. Unfortunately, when returning items, postage charges cannot be refunded and the customer is responsible for the return postage charges. We would recommend that you receive proof of postage when returning items, as refunds will not be issued until the returned items are received. Returned items must be undamaged and unopened unless the products delivered are deemed to be faulty in which we will compensate for additional postage back to us. Upon receipt of your returned order we will either issue you with a full refund, credit note or an exchange.


Ownership of products
The Products shall remain our property and ownership of the products shall not pass to you until their full price has been paid to us in full.

Our responsibility
We will make every effort to ensure that the Products which we supply to you will be of satisfactory quality. If, once you have examined the Products, you discover a defect in the quality or damage to the Products you must contact us as soon as possible after discovering the defect, either by e-mail or telephone.

If you notify us of a defect in the quality of or damage to the Products, they are subsequently returned to us in accordance with our returns policy and we also deem those Products of unsatisfactory quality, we will refund to you the price which you have paid for those products.

Your statutory rights are not affected by anything in these conditions.

Use of our site and intellectual property
All content at cayman-cards.co.uk is protected by copyright law and intellectual property rights.  You may not copy, modify, distribute or use for commercial purposes, any of the content from this web site.

Privacy and information security
To be able to provide the services and products available through the website, we shall hold certain personal information relating to you (which is provided by you during the registration process).  We have obligations in relation to your personal information under the Data Protection Act 1998.
 
Any personal information that we collect from you will be used solely for website operation and providing the services and products to you.   Your personal information will be securely stored within the website.  We shall not disclose your personal information to any outside organisation except as part of the operation of the website and/or the provision of the services and products to you, or where we are legally obliged to do so.   Cayman Cards Limited does not sell, trade, rent or pass on your information to other parties.
 
The accuracy of your personal information is dependant upon the information that you provide to us. We do not verify the personal information provided by you and we shall not be responsible for errors or problems that arise as a result of inaccurate information submitted by you.
 
We reserve the right from time to time to notify you (via email and post) of other products and services. You will be given the opportunity to opt-out at the time of mailing if you do not wish to receive further information notices.

Online Security
Instead of handling your credit/debit card details through our system, we take online payments using the secure payment service provided by Paypal. Paypal are dedicated providers of online card security. When the link is established between your browser and Paypal's servers (this occurs when you are transferred initially from our site to Paypal), all communication, including your card details, is encrypted. Paypal's secure servers use Thawte 2048 bit encryption systems and Cayman-cards.co.uk uses 128 bit SSL.

When your card is accepted, Paypal's server sends a confirmation to our site. We therefore never access your credit/debit card details. It is impossible for anyone to capture your card details from our site as they are never stored on or transferred through our server.

If you would like more information on Paypal, their website is www.paypal.com

Also to ensure online security, customers should not reveal their login password to others.

Limitation of liability
Cayman Cards Ltd, its officers, directors, employees, shareholders, agents and any other 3rd party involved in creating and maintaining the website, hereby exclude all and any liability and responsibility for any amount or kind of loss or damage incurred by:
 
1 - Interruption of the business operation including, but not limited to, site problems, breakdown of systems, industrial disputes, postal strikes, accident, flood, fire or explosions.
2 - Viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing through the website.
3 - Downloading of any material from the website or any websites linked to the website.
4 - Failure of the Royal Mail or other delivery companies to deliver your order or for any damage suffered during the delivery process.
 
Nothing in these Terms shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law.
 
Neither shall our total aggregate liability to you for all and any damages and/or losses exceed the amount paid by you, if any, for accessing the website, purchasing and/or enjoying our products or using the services provided via the website.

Disclaimers
Cayman-cards.co.uk attempts to ensure that the information, text and graphics on this website are accurate. Although we regularly review and update the website, we give users no warranties and accept no responsibility as to the accuracy of the material on this web site or other legal responsibility, other than set out in our terms and conditions, to the extent that we have accepted an order from such users.

Cayman-cards.co.uk takes all reasonable steps to ensure the web site is free from infection by viruses or anything else with contaminating or destructive properties but makes no warranty or guarantee that the website is free from such.

Due to the nature of selling via the internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or described. The colours and dimensions of the products portrayed on the site are merely there as a guide. We do all that is possible to portray the products as close to their actual colour, but we have no control over your personal computer and its settings. Therefore colours of products may vary slightly “in real life” from the colour that is portrayed on the web site.
We may make changes to the material on the website, or to the services, the products and/or the prices described in the website, at any time and without notice.

Governing law and jurisdiction
These Conditions and the agreement between us are subject to English law and the exclusive jurisdiction of the English courts, although if it becomes necessary for us to enforce any of our rights under these Conditions against you, we may do so in any relevant and competent court.